Frequently Asked Questions

FAQs

Will Dr. Newman see my baby and I personally?

The Newman Breastfeeding Clinic employs multiple pediatricians, including Dr. Newman, and they rotate throughout the week. All of our pediatricians have been mentored by Dr. Newman himself and we strive for consistency among all of our staff, students, and pediatricians.

Do I need a referral?

Yes. Both breastfeeding parent and baby require a referral to be seen at the Newman Breastfeeding Clinic. The referrals may be sent by a doctor or midwife. Please arrange for the referrals to be sent to the clinic before your scheduled appointment with us. Click here for Referral Forms.

If you are from Quebec or anywhere outside of Canada, you do not need a referral.

How do I book an appointment?

Your first appointment must be booked online. All of our systems are electronic and your online appointment request helps us to book your appointment as quickly and easily as possible.

If you are from Quebec or anywhere outside of Canada, you do not need to enter a Health Card number.

If you would like to book a follow-up appointment, please call 416-498-0002 ext. 224 or email us.

How long will I have to wait for an appointment?

Our administrative staff schedule appointments for the next available date and time, taking into account whether you are coming for a first visit or a follow-up visit and where you live. Wait times for an appointment vary from 24 hours to 1 week. Please note, our clinic does not offer appointments on Fridays, Saturdays, or Sundays.

Why do I have to pay for an appointment?

Lactation Consultants are not covered by OHIP/provincial health insurance and our clinic does not receive any financial support from the government. Your payment of $65 + HST covers the cost of the Lactation Consultant who works with you during your appointment. The services provided by the pediatrician are covered by OHIP/provincial health insurance. If you are from Quebec or anywhere outside of Canada, there will be additional fees – please contact us for more information.

If I have a referral, do I still need to pay the appointment fee?

Yes.  The appointment fee of $65 + HST covers the cost of the Lactation Consultant who works with you during your appointment.  The services provided by the pediatrician are covered by OHIP/provincial health insurance and this is the reason we require a referral.  If you are from Quebec or anywhere outside of Canada, there will be additional fees – please contact us for more information.

Why do I need to provide Health Card numbers for my baby and I?

The services provided by the pediatrician are covered by OHIP/provincial health insurance and this is why Health Card numbers are required. The Lactation Consultant’s services are not covered by OHIP/provincial health insurance, so your payment of $65 + HST covers the cost of the Lactation Consultant who works with you during your appointment.

If you are from Quebec or anywhere outside of Canada, there will be additional fees – please contact us for more information.

How long will my appointment be?

We strive to keep appointments to a reasonable length. First appointments are typically up to 90 minutes and follow-up appointments are up to 60 minutes. However, despite our best efforts, sometimes there are delays and your appointment may go longer.

For twins, first appointments are up to 3 hours and follow-up appointments are up to 1 hour.

What do I need to bring to my appointment?

In addition to your baby, please bring your Health Card and baby’s Health Card (the paper version is fine). If you are feeding your baby expressed breast milk or formula, be sure to bring some with you.

Do I have to see both the pediatrician and the Lactation Consultant?

We are a breastfeeding clinic and in order to best address your concerns, you must be seen by both the Lactation Consultant and pediatrician at each appointment. The Lactation Consultant will collect a thorough history and assess a feeding at the breast and then collaborate with the pediatrician to develop recommendations for you and your baby. The pediatrician will also examine your breasts and perform a well-baby exam.

Will my insurance cover the appointment fee?

Some insurance companies will reimburse you for the fee paid to our clinic for the Lactation Consultant’s services. We recommend submitting your receipt to your insurance company. Even if they do not currently cover this service, the more receipts they receive, the more likely they are to start!

You may need the registration number of the Lactation Consultant you saw at the clinic. If this is the case, please contact us for the information.

How many appointments will I need?

Follow-up appointments help us to monitor your situation and provide recommendations as appropriate. We will recommend a follow-up appointment any time we feel you and your baby would benefit from being seen again in the clinic, taking into account your current breastfeeding concerns, the age of your baby, and the distance you travel to the clinic (amongst other things). The average number of appointments is two.

Please note that the fee of $65.00 + HST applies to each visit and you will be seen by the Lactation Consultant and pediatrician every time.

My breastfeeding problem is with me (e.g. blocked ducts), not my baby. Does my baby need to accompany me?

Breastfeeding is a two-person activity. No matter what your breastfeeding concern, both you and your baby have a role to play. Please bring your baby to each appointment.

I have twins. Only one has a problem with breastfeeding. Do I need to bring both to the appointment?

Even if only one twin is having a problem, please bring both babies to the appointment. With both babies present we are better able to assess the breastfeeding situation and optimize the experience for all.

There is no additional fee for twins – the appointment fee is $65.00 + HST.

My baby has been diagnosed with a tongue-tie and/or lip-tie. Can a release procedure be done in my first appointment?

Tongue-tie and lip-tie assessments are generally performed at each visit at the Newman Breastfeeding Clinic. We may recommend tongue and/or lip-tie release(s) as part of your care plan based on our physical exam of the area(s), our assessment of the latch, presenting breastfeeding challenges/symptoms, and the age of the baby, amongst other factors. A tongue and/or lip-tie release procedure may not necessarily be performed, even if that was the reason for which you and your baby were referred.

Note, tongue and lip-tie release procedures are covered by OHIP/provincial health insurance, so there is no additional out-of-pocket fee (unless you are from Quebec or anywhere outside of Canada).

Because we are specifically a breastfeeding clinic, if you are not breastfeeding and do not intend to breastfeed, we are not able to assess or release your baby’s tongue or lip-tie.

For a tongue or lip-tie release to be performed, your baby must have received a vitamin K shot either at birth or at least 24 hours before your appointment. Tongue and lip-tie release procedures can be done during any of your appointments (first appointment or follow-up appointment).

What if I don’t have any breastfeeding concerns but I want to have my baby’s tongue and/or lip-tie released?

In order for our clinic to offer a tongue and/or lip-tie release, a full breastfeeding assessment and physical assessment must be completed by the Lactation Consultant and pediatrician. Tongue and/or lip-tie release(s) will be recommended only if warranted.

How do I cancel my appointment?

Once you have received an appointment date and time and have confirmed the appointment, we require 48-hour notice (not including weekends and holidays) to cancel or reschedule the appointment in order to receive a full refund or to apply the fee to the rescheduled appointment. For appointments scheduled on a Monday, cancellations and rescheduling requests must be received no later than 4pm on the Thursday before.

If you cancel or reschedule your appointment less than 48-hours in advance, we are unable to provide a refund.

To cancel your appointment please contact us.

Am I able to have a prescription renewed without an appointment?

If one of our pediatricians has written you or your baby a prescription and you require a re-fill, we may be able to submit a new prescription to your pharmacy without needing to see you/your baby again. Click here to request a refill.

Can my appointment be done over the phone or via Skype?

Unfortunately, our clinic offers in-person appointments only. Some of our Lactation Consultants also work privately and do offer phone or Skype consultations. Please see the list of our Lactation Consultants who also work privately.

Can one of the Lactation Consultants see me in my home?

Some of our Lactation Consultants also provide private breastfeeding support services and may be available to see you in your home. These services can be arranged with the Lactation Consultant directly and are not associated with or managed by the Newman Breastfeeding Clinic. Please see the list of our Lactation Consultants who also work privately.

Can I call the Newman Breastfeeding Clinic with a breastfeeding question?

Unfortunately, we do not offer phone support at this time.

Breastfeeding questions can be sent to Dr. Newman by way of the Ask Dr. Newman a Breastfeeding Question Form.